Offline address book not updating automatically
The normalization rules that were used in previous versions may not work properly without some adjustments.Because the white space and non-mandatory characters are removed prior to the normalization rules, if your regex expression is specifically looking for a dash or other character that was removed, your normalization rule might fail.
By default all domains that are found will be replicated and will be replicated alphabetically from A to Z.The original idea was borrowed from this Microsoft blog post, but since not all of the steps were covered there in sufficient detail, I am expanding them here, and adding two specific examples: how to segment GAL based on distribution lists membership, and how to segment GAL based on Office attribute.GAL segmentation allows one to create an appearance of hosting multiple independent email organizations within the same Office 365 tenant.We also need to enable Address Book Policy Routing in Exchange Online.Also, and this is important, check to make sure that you have either an Enterprise (E) or an Educational (A) Office 365 subscription level.The database used by the Address Book Service – RTCab – is created on the SQL Server (for Enterprise Edition, this is the back-end SQL Server; for Standard Edition server, the collocated SQL Server).
For information about using ADSI Edit to edit Active Directory Domain Services object attributes, see ADSI Edit.
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You should review your normalization rules to ensure that either they are not looking for these non-mandatory characters, or that the rule can fail gracefully and continue in the event that the character is not present where the rule anticipates it will be.
This next post is going to talk in detail about GAL segmentation setup in Office 365.
Issues with the Lync Address book are common to all Lync admins.